174 Food Line (Ministry of Agriculture and Rural Affairs)

174 Food Line, technical infrastructure and software of which was developed by Armakom Communication Technologies, was put into service by the Ministry of Agriculture and Rural

 

Affairs so as to respond to demands on healthy food.

 

 

Calls to 174, which are forwarded to Call Center established in Ankara by Turk Telecom. “Applications” received by calls are responded and recorded by “Operators” through special Alo Gıda (Food Line) software and Call Center Application. Recorded applications are forwarded to concerned provincial directorates. “Analysts” working at the Ministry headquarter or field units are able to access to the system on Internet, view duties assigned to them, do requirements of the duty and report the results through the system. Furthermore, Administrators” are able to monitor transactions of analysts against applications concurrently through the system.

 

 

 

• With the Call Center servicing 24/7 with advanced technology, a Contact Center, which can be accessed at any time accross Turkey was established. This enables public to convey their suggestions and complaints about foods to the concerned authorities by dialing a single number and follow the results.
• Through web-based software, requests are dealt and finalized instantly.
• Call Center and Software integrations prevented considerable problems that some other call centers are facing today.
• Web-based software enables instant access by administrators to applications received accross Turkey and concurrent monitoring of the concerned transactions from the headquarter.
• It can also be used for in-house commissioning and duty monitoring purposes by making in-house applications through the System.
• It has contributed to in-house communication by applications of announcement and discussion groups.