Armakom 112 Emergency Operation Systems

Armakom 112 Emergency Operation System that is developed by using state-of-the-art technologies is designed exclusively to meet the 112 Emergency requirements of Turkey in line with the long-track studies and experiences.

 

The system provides effective solutions for crucial requirements such as prevention of unfounded calls, standard data entry, systematic operation management, regular data flow, performance management, control of mobile teams, address finding, shortening lenght of access time.

 

The expandable technological infrastructure allows system suitable for management of all emergency services under a single frame only by capacity expansion and installation of further software.

 

For applications developed under project, efforts have been made for more than three years, meetings held with authorities from Command and Control Centers, and common requirements were identified.

 

As the system has a modular structure, it can be activated as a whole or in phases. The main structure is delivered as ready for integration of other modules.

 

TÜBİTAK (The Scientific and Technological Research Council of Turkey) TEYDEB reviewed the project and decided to support it on 7th of December, 2004.

 

The system consists of following modules:

 

 

 

From receipt of a call to finalization of the event, the whole process is recorded and controlled. Constant and up-to-date monitoring of the status of calls, operators, hospitals, teams and ambulances is enabled. All calls are dealt and managed by computers through exchange integration. Standard data entry is provided and inadequate or erroneous entries are avoided. Forwards are made based on current status of teams and hospitals. In addition to standard reports, required statistical data are produced to make prospective planning.

 

 

 

 

An integrated call center application is developed specifically for 112 Emergency requirements, where all call-related activities are computerized. The blacklist feature prevents “unfounded” calls, enabling a substantial decrease in the number of received calls. Calling telephone numbers are checked and previous duties are listed instantly. Where necessary connections are enabled, address data of fixed phone numbers can be attained automatically. Thousands of phone numbers for general dial purposes and fast dial buttons for users can be appointed. Moreover, number of holding calls can be viewed on-line.

 

 

 

Voice records are kept once the calls are received by exchange; wireless communications with teams are recorded. Voice recording is integrated with the whole system. The system provides search by many features like date, time, operator or phone number; moreover, it is also possible to access to concerned voice records without making search by matching voice records for related duty with protocol numbers.

 

 

 

 

Unknown addresses can be found on digital maps. It is possible to identify the address of the case when GPS coordinates are provided. The possibility to include important reference points to map facilitates address finding and directing. The scene can be marked on the map and submitted to teams.

 

 

 

 

The special Arvento Mobile Data Device provides keeping track of ambulances 24/7 via GPS satellites and monitor their speeds, departure times, locations and periods of stop. Through 112 Emergency software, case addresses submitted to teams in writing and the scene is demonstrated on the map by sending coordinates. With mobile computers, it is possible to take picture of the scene and send it to Command and Control Center. The team is able to report their duty forms to the headquarter on-line. The hospital can be informed about current status of the patient in the ambulance on the way to the hospital. Written texting between headquarters and teams is possible.

 

 

 

 

Availability of free bed and personel on duty in hospitals can be monitored by internet connection between hospitals and Command and Control Center. By installing monitors in hospitals, case information can be communicated automatically when the ambulance is on the way to the hospital. This enables having the hospital informed in advance and making necessary preparations before the patient arrives at the hospital. Upon the patients admitted in the hospital cases are tracked on-line and retrospectively.

 

 

 

Appointments and duty plans required for patient transport are monitored on program. Patient transport vehicles are monitored with GPS satellites and kept under continuing control.

 

 

 

Every hardware and software requirements for the system such as servers, computors, power supply and network infrastructure are projected turn-key upon on-site surveys. Hardware and software are used for back-up and security purposes. Periodic back-up of all records is enabled.

 

 

 

Solutions are provided under project for variety of issues like interior design, electricity and data infrastructure, operator and supervisor tables, wide monitoring units, etc.

 

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